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FAQ
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1. How can I place an order?You can place an order directly on our website by adding your desired items to the cart and proceeding to checkout. We accept major credit/debit cards, PayPal, and other secure payment methods.
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2. How long does order processing take?We process orders within 1-3 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.
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3. Do you offer international shipping?Yes! We ship worldwide. Delivery times vary based on location and shipping method selected at checkout.
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4. Can I change or cancel my order?You can request an order change or cancellation within 12 hours of placing your order by emailing us at nestledglown@gmail.com. After this period, we may not be able to modify the order as it will already be in processing.
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5. What is your return policy?We offer a 14-day return window from the date of receipt. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, email us at nestledglown@gmail.com to receive a Return Merchandise Authorization (RMA) number. Unauthorized returns will not be accepted.
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6. How do I track my order?Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.
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7. What if I receive a damaged or incorrect item?If you receive a damaged, defective, or incorrect item, please email us at nestledglown@gmail.com within 48 hours of delivery with photos of the issue. We will work to resolve the problem as quickly as possible.
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8. Do you offer refunds?Yes, refunds are issued once we receive and inspect the returned item. Please note that shipping costs are non-refundable. Refunds will be processed back to your original payment method.
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9. How can I contact customer support?For any inquiries or assistance, please email us at nestledglown@gmail.com. We aim to respond within 24-48 hours.
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